Frequently Asked Questions
Everything you need to know about our Western-inspired collections.
What is the typical shipping timeframe for orders?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery times vary by location.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. Since our Western cuts can vary, we recommend measuring a similar garment you own and comparing it to our specifications.
Where are Diamond Cross Ranch products manufactured?
We take pride in our craftsmanship. Our apparel is designed in Jackson Hole and produced using high-quality materials sourced from sustainable partners globally.
Do you offer gift wrapping or personalized notes?
Yes, you can select the 'Gift Wrap' option at checkout. We provide premium packaging and the ability to include a handwritten note for the recipient.
How should I care for my premium denim and leather goods?
To preserve the longevity of your items, we recommend cold washing denim inside out and air drying. For leather goods, use a specialized conditioner once every six months.